Southbound Tours Section 44. Payment Policy
4.1 As soon as possible after the date that SBT receives acceptance of the Quote from the Client, SBT shall send the Client an Invoice.
4.2 Subject to clause 4.3, a 25% (twenty five percent) non-refundable deposit is required to confirm any reservation, and must be paid within 30 (thirty) days.
4.3 Certain third-party services may require a higher deposit, as indicated on the quote.
4.4 The remaining balance shall be payable at least 60 (sixty) days prior to the Client’s arrival.
4.5 The Client is responsible for transfer fees.
4.6 Late payments shall incur interest at a rate of 20% (twenty percent) per annum from the due date until the date of full and final payment and SBT shall be entitled to cancel reservations at its discretion, and to hold the Client liable for cancellation charges as set out in clause 5 (Cancellation Policy).
4.7 Invoices in foreign currencies must be paid by the specified date. Late payments shall require an updated invoice to take into account any currency fluctuations.
4.8 Credit card payments shall incur an additional 4.5% (four and a half percent) charge.
5. Cancellation Policy
5.1 Cancellations must be sent to Southbound Tours provided email address.
5.2 Cancellations will be effective upon Southbound Tours written acknowledgment of receipt thereof.
5.3 Cancellation fees are determined by suppliers and include the abovementioned non-refundable deposit.
5.4 All service providers have their own cancellation policies, and therefore Southbound Tours ability to refund the Client shall be limited, regardless of this clause 5 (Cancellation Policy). For the avoidance of doubt: if any lodge, transport supplier, airline or other service provider has a stricter cancellation policy than Southbound Tours, such service provider’s cancellation policy shall apply.
5.5 The date on which Southbound Tours receives the cancellation notification from the Client shall determine the cancellation fees, which are estimated to be as follows:
a) More than 60 days' notice: Cancellation fees as charged by
suppliers plus the 25% non-refundable
deposit will be retained;
b) 45-60 days' notice: 50% retained;
c) 60 days' or less notice: 100% retained;
d) No notice/no show: 100% retained.
5.6 Special conditions may apply to the amounts referred to in clause 5.5, subject to the absolute discretion of Southbound Tours.
5.7 Individual cancellations in group reservations may result in additional or increased fees for the remaining persons.
5.8 No refund will apply to unused services.
5.9 SBT may cancel a reservation, without giving rise to any liability, based on the Client’s or the Client’s group’s illness or illegal behavior.
5.10 The Client waives all benefits to which it may have been entitled in terms of the Conventional Penalties Act No. 15 of 1962.
Namibia
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